Natural gas AND Propane in their original state are odorless; we add an organic compound called Mercaptan before the gas is delivered to your community. The compound has a distinctive smell like rotten eggs to alert you to the presence of natural gas or propane escaping in or around your home.
Natural gas pipelines have a proven record of safety. Sometimes, however, pipeline failure can occur. Hazards associated with a pipeline failure and gas release may include blowing gas, line rupture, fire, explosion or, if gas is present in a confined area, possible asphyxiation.
Damage by outside force, often by someone digging into a pipeline, is the largest single cause of pipeline failures. Incidents may occur due to corrosion, material failure, equipment failure or other causes.
The source of a gas odor could be inside your home from a leak in your house line or appliance connection. It could also be outside from leaks in a service or main line that could come into your home through foundation walls or drain lines.
- SMELL: To help you SMELL a leak from a gas line or appliance, a familiar odor like rotten eggs is often added to natural gas and propane gas.
- SEE: Near a gas leak, you might SEE blowing dirt, bubbling water or an unusual area of dead vegetation.
- HEAR: A leaking pipeline might make a hissing sound you can HEAR.
- If you recognize even one of the above signs, walk away, right away.
- Don’t try to stop or repair the leak yourself or use anything that might create a spark, such as a cell phone.
- Avoid using potential ignition sources, such as telephones, doorbells, electric switches or motor vehicles.
- From a safe distance, call 911 and then our emergency number at 1-800-255-6815.