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Power Outage Reporting
Updating your phone number on your account is the most important thing you can do to report a power outage. With an accurate phone number, our outage system can identify your address when you call, so you can report an outage by simply pressing one!
REPORT AN OUTAGE
REPORT AN OUTAGE: 1-888-535-5732
MEMBER SERVICE: (800)-255-6815
ELECTRIC INTERRUPTIONS: (888)-535-5732 (24 HOURS)
GAS & PROPANE INTERRUPTIONS: (800)-255-6815 (24 HOURS)
Don’t forget about The Energy Cooperative Kids Day at The Works: Ohio Center for History, Art & Technology in Downtown Newark, Sunday, June 25, from noon to 4 p.m. It’s our way of saying thanks to our member-owners. Bring the kids and grand kids. For more details, visit bit.ly/2qF3FWa. … See MoreSee Less
NEWARK, OH, JUNE 21, 2017 AT 8:30 A.M: Due to an issue with a system upgrade to our phone lines, The Energy Cooperative is currently experiencing an unplanned interruption to our 1-800 main line and emergency phone number. The typical 1-800-255-6815 emergency number is not in service and will be down until further notice. To reach a member service representative, or to report a gas outage or emergency, we ask that you please dial our back-up number at 1-740-344-2102.
PLEASE REMEMBER: if you smell gas or suspect a gas leak, walk away from the area before dialing a phone.
Electric outage calls can still be made by using our electric outage reporting service at 1-888-535-5732. Thank you for your patience.